CRM Business Implementation Analyst
Job Description
CRM Business Implementation Analyst
The CRM Business Implementation Analyst is responsible for the continuous improvement, support, and maintenance of Oracle Financing (OFD) CRM system. Focusing on automation of sales processes, data integrity, and end user adoption. The CRM Business Implementation Analyst will work alongside team members, to discover, design, and implement application enhancements across multiple systems.
Responsibilities
Work with key stakeholders to document business requirements for OFD CRM and other sales system projects
Lead and document project meetings, issues, and key decisions
Works well with all levels of the organization, and successfully manage cross-departmental expectations
Keep up-to-date on product releases schedules, analyze the impact to the OFD CRM environment, and recommend new features for implementation
Respond to end user issues, monitor activities to proactively indentify areas for improvement to ensure user adoption and data reliability
Work alongside the Business Applications team to make sure quarterly updates are implemented successfully
Identify test scenarios, develop test scripts, and execute user acceptance testing
Work closely with business users to perform UAT and ensure successful roll-out of new enhancements to end users
Responsible for reporting and managing bugs in Jira
Research and provide guidance on implementation of other CRM modules to meet business needs
Skill Set:
Minimum of 3-5 years of business systems work
A sense of curiosity and willingness to learn
Self-starter with a proven track record in end to end project management
Working experience with CRM systems
Working experience with Customer Data Management a plus
Working experience with Microsoft Office tools (Work, Excel. PowerPoint)
Experience working on global system projects
Excellent analytical and communication skills
Ability to work on complex projects and think outside the box
Detailed oriented
Excellent written and verbal communication skills
What we offer
In addition to a benefits package that includes life and disability insurance, health and dental options, 401K with match and an employee stock purchase plan:
Agile, friendly, collaborative environment backed by a strong enterprise.
Continuous career development: we actively encourage and celebrate internal promotions.
High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks!
A vast variety of volunteer opportunities through Oracle Giving
Diverse ERGs that provide opportunities for networking and exchange of ideas across the company.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
Responsibilities
As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
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Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated location(s)
California Pay Range: from $87,300 to $170,000 per annum. May be eligible for bonus and equity.
Colorado Pay Range: from $82,500 to $153,000 per annum. May be eligible for bonus and equity.
New York City Pay Range: from $82,500 to $161,500 per annum. May be eligible for bonus and equity.
Washington Pay Range: from $92,200 to $161,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible paid time off (unlimited or accrued vacation and sick leave)
Paid parental leave
Employee Stock Purchase Plan
Adoption assistance
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That s why we re committed to creating a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re inspired to go beyond what s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer